Quality control
- Paper based and electronic systems for tracking new files to ensure timely preparation of initial advices and preliminary work;
- Internal peer review every three months;
- The team leaders, partners and senior associates scrutinise all outgoing and incoming mail of any nature i.e. electronic or paper based;
- Sophisticated computerised monitoring of work;
- Daily team meetings and fortnightly firm meetings allocating appearance work and discussing work flow and preparation;
- Monthly meetings of all professional staff to discuss office procedures and work systems, including how they might be improved, and issues concerning particular matters, clients and service providers;
- Adoption of The Quality Path principles.
- All major stages: initial preparation, hearing preparation, post hearing and closure are invariably subject to checklists which must be completed and signed off.
- All important documents are posted on secure web sites. In major matters, our clients have an electronic copy of relevant portions of our file.
- Adoption of The Quality Path principles.
The key steps are to:
- Regularly review and report on files;
- Computer generate follow up procedures and tasking and use computer macros for specified tasks;
- Hold fortnightly meetings to allocate court attendances, views and conferences, and to discuss the general state of preparation of matters and the allocation of resources;
- Conduct monthly meetings involving all professional staff to discuss office procedures and work systems, including how they might be improved, issues concerning particular matters, clients or Vardanega Roberts service providers;
- Monitor all new instructions to ensure that initial advices are provided within the required time frame;
- Continually review, by both partners, the progress of files handled by all professional staff in one-on-one meetings;
- Utilise computer generated follow up procedures to ensure that, where appropriate, an informal resolution conference and/or Offer of Compromise is implemented prior to the hearing.